Перегляд за Автор "Kharchenko, Olena"

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    Документ
    ISO standards in the concept of quality management of travel companies of Ukraine
    (2021) Baiev, Vadim; Bakhov, Ivan; Mirzodaeva, Tetiana; Kharchenko, Olena; Hopkalo, Larysa
    The article considers the system of forming a quality management system of a travel company based on ISO standards and proposes a model of quality management system based on a process approach, using elements of integrated management; a procedure for forming the quality management system of a travel company and a typical organizational structure of the quality management system of a tour operator.