Перегляд за Автор "Bakhov, Ivan"

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Conceptual foundations of the formation of business processes in the system of medical tourism
(2019) Baiev, Vadim; Baieva, Olena; Bakhov, Ivan
ISO standards in the concept of quality management of travel companies of Ukraine
(2021) Baiev, Vadim; Bakhov, Ivan; Mirzodaeva, Tetiana; Kharchenko, Olena; Hopkalo, Larysa
The article considers the system of forming a quality management system of a travel company based on ISO standards and proposes a model of quality management system based on a process approach, using elements of integrated management; a procedure for forming the quality management system of a travel company and a typical organizational structure of the quality management system of a tour operator.
Organizational principles of international medical tourism cluster management
(2023) Baieva, Olena; Bakhov, Ivan; Sologub, Yuriy; Rozmetova, Olena; Veres, Kateryna
This article aims to present an economic rationale for a model of managing a medical tourism cluster, shedding light on the organizational principles and key components of this vital industry. The research employs a systematic approach to delineate the components of the medical tourism cluster, categorizing it into diagnostic and therapeutic, wellness, and beauty tourism. Developed the map of cluster medical tourism and identifies its main components. Specific interpretations and entity definitions types of medical tourism. Identifies the main international and national associations, which coordinate the activities in the field of medical tourism. Justified model of the cluster management medical tourism, developed the organizational structure of a public organization that performs a coordinating influence on the activity of the cluster of medical tourism. In conclusion, this research provides valuable insights into the organizational and economic aspects of managing a medical tourism cluster. By delineating the structure, stakeholders, and coordination mechanisms, it offers a robust framework for enhancing the competitiveness of the medical tourism industry
Quality Components of the Tourist Industry and Development of a Toolkit for their Integrated Assessment
(2018) Baiev, Vadim; Bakhov, Ivan; Antonenko, Irina; Sologub, Yuriy; Veres, Kateryna
According to the World Tourism Organization, the average pace of tourism development is 2-2 times higher than the average annual growth rate of national economies as a whole. For many countries, foreign, that is inbound, tourism turned into a primary or, at least, significant source of export income. In the current context of increased competition and globalization of business when the producer market is replaced by the consumer market it is especially important for tourism organizations to ensure competitiveness of their services. It largely depends on quality of services themselves but quality determined by consumer demand. In this connection, the issue of introducing of a toolkit for integrated assessment of quality components of the tourist industry takes on particular significance. The paper examines the main components of the tourist industry quality that characterize the ability of a country’s tourist industry to render quality tourist services. It identifies the structural components of the tourist industry quality index and quality index calculation methods as a set of the infrastructure and resources quality sub-index, multi-purpose tourist product consumer satisfaction sub-index, and safety security sub-index.
The concept of a multilevel model of ukraine's capacity as a place of medical tourism: development factors and prospects
(2021) Baiev, Vadim; Bakhov, Ivan; Bezpala, Olha; Veres, Kateryna; Mirzodaeva, Tetiana
In the age of globalized medicine, medical tourism is gaining an important global perspective on health. The global medical tourism market is also following this trend; according to forecasts by Grand View Research, Inc., the size of the global medical tourism market is expected to reach $179.6 billion by 2026. Medical tourism brings direct foreign currency income and contributes to the overall development of any economy. It ensures not only the creation of new jobs, but also the growth of associated enterprises such as those in the business of pharmaceuticals, medicines and tourism.
Theoretical and methodological fundamentals of the modern paradigm of quality management in the field of tourism
(2022) Baiev, Vadim; Bakhov, Ivan; Mirzodaeva, Tetiana; Rozmetova, Olena; Boretskaya, Nataliya
Modern effective management in the tourism industry involves the introduction of a quality management system as a means of achieving competitiveness, gaining confidence in products/services from consumers. A quality management system (QMS) is a set of interrelated or interdependent elements that provides an opportunity to set policies, objectives, and guide and control the activities of a tourism organization to improve the quality of services provided. This system consists of organizational structure, techniques, processes and resources required for overall quality management.