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Документ Theoretical and methodological fundamentals of the modern paradigm of quality management in the field of tourism(2022) Baiev, Vadim; Bakhov, Ivan; Mirzodaeva, Tetiana; Rozmetova, Olena; Boretskaya, NataliyaModern effective management in the tourism industry involves the introduction of a quality management system as a means of achieving competitiveness, gaining confidence in products/services from consumers. A quality management system (QMS) is a set of interrelated or interdependent elements that provides an opportunity to set policies, objectives, and guide and control the activities of a tourism organization to improve the quality of services provided. This system consists of organizational structure, techniques, processes and resources required for overall quality management.Документ Legal tools and prospects of state regulation of the quality management system in the sphere of tourism(2023) Baiev, Vadim; Karolop, Olena; Mirzodaeva, Tetiana; Hopkalo, Larysa; Kolisnychenko, TetianaProduct quality assurance is a set of planned and systematic measures that create necessary conditions for the implementation of each stage of the quality concept so that the product meets the quality requirements of the market segment. One of the primary principles of creating a concept of quality management in the field of tourism is a correct definition of the concept of the quality of tourist services.Документ The concept of a multilevel model of ukraine's capacity as a place of medical tourism: development factors and prospects(2021) Baiev, Vadim; Bakhov, Ivan; Bezpala, Olha; Veres, Kateryna; Mirzodaeva, TetianaIn the age of globalized medicine, medical tourism is gaining an important global perspective on health. The global medical tourism market is also following this trend; according to forecasts by Grand View Research, Inc., the size of the global medical tourism market is expected to reach $179.6 billion by 2026. Medical tourism brings direct foreign currency income and contributes to the overall development of any economy. It ensures not only the creation of new jobs, but also the growth of associated enterprises such as those in the business of pharmaceuticals, medicines and tourism.Документ ISO standards in the concept of quality management of travel companies of Ukraine(2021) Baiev, Vadim; Bakhov, Ivan; Mirzodaeva, Tetiana; Kharchenko, Olena; Hopkalo, LarysaThe article considers the system of forming a quality management system of a travel company based on ISO standards and proposes a model of quality management system based on a process approach, using elements of integrated management; a procedure for forming the quality management system of a travel company and a typical organizational structure of the quality management system of a tour operator.Документ Quality Components of the Tourist Industry and Development of a Toolkit for their Integrated Assessment(2018) Baiev, Vadim; Bakhov, Ivan; Antonenko, Irina; Sologub, Yuriy; Veres, KaterynaAccording to the World Tourism Organization, the average pace of tourism development is 2-2 times higher than the average annual growth rate of national economies as a whole. For many countries, foreign, that is inbound, tourism turned into a primary or, at least, significant source of export income. In the current context of increased competition and globalization of business when the producer market is replaced by the consumer market it is especially important for tourism organizations to ensure competitiveness of their services. It largely depends on quality of services themselves but quality determined by consumer demand. In this connection, the issue of introducing of a toolkit for integrated assessment of quality components of the tourist industry takes on particular significance. The paper examines the main components of the tourist industry quality that characterize the ability of a country’s tourist industry to render quality tourist services. It identifies the structural components of the tourist industry quality index and quality index calculation methods as a set of the infrastructure and resources quality sub-index, multi-purpose tourist product consumer satisfaction sub-index, and safety security sub-index.